Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact us for a return authorization before shipping your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and an RMA number.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Our Refund Processing time is 10 days (Mon-Fri)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lumenearz.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lumenearz.com
Shipping
To return your product, you should mail your product, with RMA number and copy of the receipt, to:
LumenEarz
2806 North Speer Boulevard Denver, CO 80211
If your return/exchange is approved we will email you a return shipping label to the email provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
we don't offer any restocking fee.
You can always contact us for any return or refund questions at Support@lumenearz.com
Call us: (720) 507-8375
Address: LumenEarz
2806 North Speer Boulevard Denver, CO 80211
